FREQUENTLY ASKED QUESTIONS
Clear answers.
No jargon.
Straightforward information about the services and what happens next.
Local support.
What should I do if I suspect ransomware?
Disconnect the affected computer from Wi-Fi, wired networks and external drives. Do not delete encrypted files, change their extensions, negotiate with the attackers or pay a ransom. Contact me for an assessment.
Can ransomware files always be recovered?
No. Recovery depends on the ransomware family, the damage caused, available decryptors and whether usable backups exist. I will explain the realistic options after assessment.
Can you recover a forgotten Windows password?
Yes, where the computer belongs to you or you are clearly authorised to access it. Proof of ownership or authority may be required.
Is deleting or formatting a drive enough?
No. Deleted or formatted data can often remain recoverable. Secure data erasure uses suitable methods aligned with NIST 800-88.
Will I receive proof that a drive was erased?
Yes. A certificate of erasure is supplied for each completed drive.
What is included in hard drive cloning?
A 1:1 clone can copy Windows, applications, files, partitions and drive metadata to suitable replacement storage. Average turnaround is 48–72 hours.
Is my work outsourced?
No. The work is completed in-house using my own equipment, so you deal directly with me throughout.
Can you verify a drive capacity is true?
Yes. I can test a USB storage drive to check whether its reported capacity is genuine and whether the full advertised space can reliably store and read data. This can help identify counterfeit or faulty drives that claim more storage than they actually contain. The charge is £20 per USB storage drive. Capacity testing may overwrite data on the device, so any important files should be backed up first.
How do I get started?
Call 07833 115 288 or use the contact page. Tell me which service you need, what the device is doing and when the problem began.